I purchased a ticket with Turkish Airlines for the Ankara-Istanbul-Niamey route and wanted to cancel the Ankara part so that I could board directly from Istanbul. Without expecting a refund, Turkish Airlines asked me to pay a penalty of ₺17,700 (the price of a ticket). Additionally, I am an official duty officer.
I accepted and requested customer service to make the change. My ticket was changed to Istanbul-Niamey. However, Turkish Airlines' payment system was rejected because it did not meet the bank's security criteria. I then asked customer service to revert the ticket via the app for payment. They informed me that the previous flight was canceled and that I would need to pay a penalty for the reservation cancellation as well.
I commend Turkish Airlines for its plummeting image, service quality, and customer satisfaction concerns, and wish them continued success in their efforts to inconvenience citizens.
Turkish Airlines did not allow me to board the plane and is not providing a refund. On my Belgrade-Istanbul-Panama-Santiago flight, I boarded the plane in Belgrade without any issues. In Istanbul, I completed the check-in process without any problems, and at no point was I informed that I would not ...
I tried to change my ticket for the 6:05 AM Istanbul Airport - Malatya flight at 4:15 AM through the app. I encountered multiple errors. At 4:41 AM, I called customer service, and they informed me that an email needed to be sent to the relevant department to remove the check-in, and after the email,...
Turkish Airlines; On 03.10.2023, I informed the customer representative that I wanted to change my round-trip ticket from SANLIURFA-IZMIR to IZMIR-Ankara on 06-10-2023. They said there would be an additional charge, and I agreed to pay 580.00₺ with my credit card. Later, the customer representative ...
On April 10, 2024, I purchased a ticket from Turkish Airlines for the June 19 Trabzon to Istanbul flight. Upon payment, I realized I had mistakenly bought a ticket to Istanbul Airport instead of Sabiha Gokcen. I immediately contacted customer service within 10 minutes of purchase to cancel and reboo...
On November 4th, I contacted the Turkish Airlines call center to change my ticket. I requested a change for the flight on November 25th at 21:05 for each passenger on the ticket, keeping the same route. They informed me that there would be an additional payment of ₺901 per passenger. I accepted and ...
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