On 29.05.2024, I traveled with THY from Istanbul to Sanliurfa. I received my baggage in a broken condition. This is the first time I have experienced such an issue, and I am at a loss about what to do. Those familiar with GAP Airport know that once you exit the baggage claim area in the arrivals section, you cannot re-enter; the doors only open from the inside. After exiting, I went to the THY representatives. For those who know the confectionery shops, THY is located opposite them. When I got there, I was told to go to the lost and found department. The lost and found department is also in the baggage claim area, and once you exit, you cannot re-enter. I filled out a baggage irregularity form on the THY website, but they responded that they could not provide a positive resolution. I was informed that I needed to file a report with the lost and found department. Before even leaving the airport, I started calling and emailing. Unfortunately, when they throw baggage from 10 meters, it results in broken luggage like mine. They say they can't help afterward. How was I supposed to know I needed to file a report for something I experienced for the first time? It's very disappointing that THY does not take responsibility or acknowledge such a fault. THY urgently needs to correct this negligence and fault. I will not let this go. My file number is 2024115359. Authorities can check using this number.
Hello, on 30/01/2024, I had a flight with THY from Dublin to Istanbul. After disembarking from the plane and while still inside the airport, I realized that my baggage was broken when I retrieved it. When I asked the staff there for assistance on what to do, they handed me a paper and told me that I...
On 03/02/2024, after my flight from Brussels to Istanbul with THY, I noticed that my baggage was broken inward from the top right corner when I received it. I reported the issue to the relevant department at Istanbul Airport. As instructed online, I created a claim for my damaged baggage with the ap...
After completing my THY flight from Algeria to Istanbul on 30.08.2023, I noticed my luggage was broken when I collected it and went to the THY office. The counter staff informed me that they did not have the same type of luggage and that if I filled out a form and applied online, they would deliv...
On 05.08.2023, during my Istanbul TK7414 Trabzon trip, I noticed my luggage was broken when I picked it up. I reported it to the relevant THY unit, and a report was filed with photos taken. The authorized personnel informed me that they currently didn't have a cabin-sized luggage available but assur...
On August 16, 2023, I flew with THY from Ankara to Istanbul to Dushanbe. Upon arriving in Dushanbe and retrieving my luggage, I noticed that my suitcase was broken. I immediately visited the THY website to find out what needed to be done and read the following statement: 'If you notice damage to you...
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