On 30.09.2023 at 20:35, I contacted Turkish Airlines regarding my flight booked through 'Obilet.com' with PNR: SGBXMK. The customer service representative informed me that my ticket was on hold due to a price increase and that I needed to pay an additional ₺1248 to avoid cancellation at the airport. After making the payment, the representative completed the online check-in for me and recorded the service fee in the system. However, I was told that the fee was due to a price increase, and intermediary companies were not taking responsibility, causing inconvenience to customers. The system recorded it as a paid service request. To avoid issues at the airport with my children, I paid the amount due to the incorrect and incomplete information provided to me. The flight was canceled, and the ₺1248 was not refunded as it was considered a paid service. I filed a complaint with the company and requested an investigation of the call recordings. I was told it would be reviewed within 72 hours, but I received no follow-up. When I called again, I was informed that the company was justified and that the service was chargeable. I request a refund of the ₺1248 paid to Turkish Airlines due to the incorrect information provided and an investigation of the call recordings.
On 10.05.2023, I contacted customer relations at 15:27 to request a change to my flight ticket. They informed me that I would need to pay an additional ₺1,300. I ended the call to transfer money to my account and called back at 16:34. This time, they told me that I could not change the ticket and sh...
On November 4th, I contacted the Turkish Airlines call center to change my ticket. I requested a change for the flight on November 25th at 21:05 for each passenger on the ticket, keeping the same route. They informed me that there would be an additional payment of ₺901 per passenger. I accepted and ...
About 10 months ago, I purchased an open ticket for ₺1650 for the Izmir-Istanbul route and wanted to use it for a flight on 28.06.2024. I called the customer service center to set the date. After confirming the date, the representative informed me that I would need to pay an additional ₺1750. When I...
Turkish Airlines; On 03.10.2023, I informed the customer representative that I wanted to change my round-trip ticket from SANLIURFA-IZMIR to IZMIR-Ankara on 06-10-2023. They said there would be an additional charge, and I agreed to pay 580.00₺ with my credit card. Later, the customer representative ...
TRYSubject: Turkish Airlines did not refund of Prime Fly ticket fee Turkish Airlines feedback no: TK-8897522 From THY website on 23.04.2023; I bought two tickets 1) 23.06.2023 at 22.20 Istanbul Airport (Ist) -Antalya Airport (AYT) departure, 02.07.2023 at 12.15 Antalya Airport (AYT) -Istanbul Airpor...
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