On February 1, 2024, I checked in my luggage for flight TK2462 at 14:15 at 13:30. There was a queue when entering the terminal. I was asked to remove my boots. I found out that Gate G3G was downstairs. As I was going down the stairs, the shuttle bus left. The staff told me that the gate was closed and they couldn't let me in or do anything to help. No one assisted me. The flight was still 20 minutes from departure. I was told to go back to the entrance and buy a new ticket. People work hard to earn money. I was sent from one place to another. It took me 2 hours to retrieve my luggage. Not only did I lose my ticket, but I also faced rude and unfriendly treatment. No one helped me. They made me wander around aimlessly just to waste time. I did not see a solution-oriented or well-intentioned approach. I experienced this negligence even when trying to retrieve my luggage from the lost and found section. They made me go around the entire airport. Apparently, a phone call would have sufficed, and a staff member would have come. I eventually found out and got my luggage. I couldn't find another ticket either. I want my grievance to be addressed.
On January 16, 2024, I had a flight ticket with Turkish Airlines from Istanbul Airport to Antalya Airport at 13:45. At 13:23, we were in front of gate G5(A), and there was no staff there. Later, a staff member from the adjacent gate came and mockingly said, 'Your plane has left,' and insulted us. We...
On June 11, 2024, I purchased a flight ticket from THY for the 06:05 flight to Trabzon. I checked in and handed over my luggage at 04:10. After waiting in the lounge for a while, I took my two children to the restroom. At 05:36, I passed through the control point again and proceeded to gate G1G. Upo...
Hello, On 16.06.2024, I checked in for the 08:30 TK 2454 flight, handed over my luggage, and passed through the second control point to the gates. Despite my two friends, who passed with me, being allowed to board and informing the staff that we were coming, my friends with ticket numbers 2352229216...
On 08.08.2024, we had a flight at 8:20 AM. We entered the second gate at 7:20 AM. Due to the incorrect guidance of the staff there, we lost time, but still, we got in line at the baggage area at 7:33 AM. There were about 8 to 10 people, most of whom were for later flights. We asked the security and ...
On January 28, 2024, despite arriving at Istanbul Airport an hour before my TK2244 flight scheduled at 13:20, I faced delays at the security check due to combined domestic and international lines and a halted conveyor belt. There was also a long queue at the baggage drop-off. When it was my turn, I ...
Comments