On November 5, 2023, I purchased a low-mileage class ticket from THY for a connecting flight from Ankara to Istanbul to Porto on June 17, 2024, for my son, my spouse, and myself. However, on December 11, 2023, THY notified me that the Ankara-Istanbul flight scheduled to depart at 07:50 on June 17, 2024, has been canceled. Despite numerous flights from Ankara to Istanbul on that date and the availability of mileage tickets, I was offered a flight departing Ankara at 14:05, which arrives in Istanbul exactly at the departure time of the Porto flight. It is clear that it is physically impossible for me to make this connection. I request that the change be reversed and that I be given the flight departing Ankara at 07:55, which connects to the Porto flight, instead of the canceled 07:50 flight. I have communicated this same request to the company but have not received a positive response. If I had made this cancellation, I would have had to pay a penalty; however, when the airline makes changes six months in advance for their own needs, do I still have to pay a penalty by purchasing a ticket with higher mileage? I feel that my family and I are being unfairly treated. I request that this situation be rectified.
On April 17, 2024, I purchased tickets through THY for a flight from Dalaman to Istanbul, followed by a flight from Istanbul to Ordu-Giresun. When I bought the Dalaman-Istanbul flight ticket, the departure time was 00:10, and since I was coming from abroad, I had planned everything according to this...
1. On February 2023, I purchased two flight tickets from Stockholm (Arlanda) to Ankara (Esenboga) via a connecting flight on the THY website, paying a total of ₺5,112. I also made seat selections at the time of purchase for the flight scheduled on August 30, 2023. 2. On August 9, 2023, I received a...
I booked a flight for three people on January 11, 2024, via the THY online site for the Istanbul-Antalya route scheduled for May 26 at 11:10. As we usually travel by car for our vacations, I decided to book a flight this year because my spouse and young child really wanted to fly. Up until April 2, ...
On 15.08.2023, I purchased tickets and seats for my spouse and me on the THY website for a flight from Ankara to Bodrum Milas on 01.09.2023. We did the same for our return flight from Bodrum Milas to Ankara on 04.09.2023. Attached are screenshots of the emails sent to my spouse. During check-in, ...
My spouse bought 3 tickets for the THY flight from Konya to Istanbul at 9:50 AM on Saturday, January 20, 2024. I purchased the THY flight from Istanbul to Antalya at 12:20 PM on the same day. These arrangements were made on January 19, the night before the flight. On the morning of January 20, I rec...
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