I am a Turkcell subscriber. Without my knowledge and without any notification, a charge of ₺800 named “TYG Extra” was added to my bill. No explanation was provided. I am requesting information regarding this charge, and if it was applied unfairly, I am requesting its cancellation.
I was charged ₺5600 for my Turkcell postpaid line for the month of June, and upon inquiry, I was told this unusually high bill was due to the activation of the TYG Avantaj package. However, I had already requested the cancellation of this package during a previous activation, and the cancellation wa...
I was using the Turkcell Superbox 200 GB package. About five months ago, I was informed of a ₺12,000 penalty, which I paid. After making the payment, I contacted customer service and was told that all my debts had been cleared. However, today I received another penalty message for ₺2,800, with no ex...
When I switched my Turkcell line to a postpaid plan in September, I was informed via the Turkcell app and SMS that the YouTube Premium service was added to my line free of charge as part of a campaign. Relying on this information, I used the service as if it were free. At no point was I verbally or ...
I had been a long-time Turkcell user, but after my contract expired, I switched my mobile operator from Turkcell to Vodafone. I always paid my bills on time and expected a smooth transition after the contract ended. Unfortunately, at the end of my contract, Turkcell added an extra charge to my final...
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