5
Resolved

Turkcell Added ₺80 Detailed Billing Fee to My Bill Without My Consent

Bülent
November 1, 2024 8:56 PM28
Bülent's Thank You Message
Turkcell has added insult to injury by postponing a simple refund process to February 2025. They were supposed to refund the money taken under the name of a detailed invoice, but they have officially stalled with excuses and wordiness.

I just logged into the Turkcell app and saw an unexpected charge of ₺80 for something called a “detailed billing fee” on my statement. This is the first time I've come across something like this, and it was just added to my bill without me asking for it or agreeing to it. I looked over the charges, and there it was—an extra ₺80 for something I didn’t even request. It really feels like Turkcell is taking advantage of me here, banking on the fact that customers might overlook those extra charges. I'm really worried about this approach and feel disappointed with how Turkcell is managing the billing. This situation has made me rethink my decision about the provider I chose.

Bülent
Bülent
November 12, 2024 9:20 PM

Turkcell has added insult to injury by postponing a simple refund process to February 2025. They were supposed to refund the money taken under the name of a detailed invoice, but they have officially stalled with excuses and wordiness.

December 28, 2024 12:10 PM (1 month after complaint)

Hello Mr. Bülent, We called and spoke with you on 28.12.2024 regarding your request. Thank you for taking the time to speak with us. You can submit any information, suggestions, opinions, and solution requests regarding our products and services through the "Help - Submit New Request" section in our Turkcell app. Best regards, Turkcell

Bülent
Bülent
December 28, 2024 12:10 PM

A solution has been provided. Thank you...

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