Turkcell Weak Network Complaint
Hello. I reside in the AFAD TOKİ residences in the Abazlı neighborhood of Bala district, Ankara. Previously, I used Türk Telekom, but due to poor reception, I switched to Turkcell. Unfortunately, Turkcell's signal is even worse, and the reception issue persists. I have lodged numerous complaints in the past, but no response or action has been taken. We live in the age of technology, yet our phones have no signal, making it impossible to communicate and stay connected. Despite Turkcell's advertisements boasting about signal strength, there is no network coverage in Ankara's neighborhoods. Our neighborhood is suffering. Additionally, I work from home as a software developer, and this situation greatly affects me. I kindly request that necessary actions be taken, such as installing a new base station or enhancing the power of the existing one.
Dear Valued Customer, We will review your request and provide you with information as soon as possible. Sincerely, Turkcell
Dear Valued Customer, First of all, thank you for choosing us for communication and for your feedback. As the Turkcell family, we strive to provide complete and quality service through all our channels. Ensuring your satisfaction at every point is our priority. We need you to submit your request from the location where you experienced the issue so that we can conduct a detailed review. Please follow the steps “Help > Call and Connection Control > Submit Request” in our Turkcell app to submit your request. You can track the status of your requests in the “My Requests” section. You can use the Turkcell app for any information and assistance requests. Sincerely, Turkcell
