For approximately six months, I have not been able to properly use my Turkcell personal mobile line in Kurbanlı Neighborhood, Tarsus Organized Industrial Zone, Tarsus district of Mersin. In this area, there is little to no signal, and mobile internet is almost completely unavailable. We cannot make phone calls, receive calls, or use mobile data at all. This issue is not limited to my line; everyone in the area experiences the same problem.
We have repeatedly contacted Turkcell, both as individual users and as businesses, and multiple service records have been created, yet no concrete action has been taken and no permanent solution has been provided. Despite this, Turkcell continues to issue monthly bills for communication services that are either not usable or not provided at all.
I do not accept being forced to pay for a non-functioning network and unusable internet service on my line (0541 *** ** 54). I request that Turkcell urgently resolve the chronic signal and mobile internet issues in the Tarsus Organized Industrial Zone and Kurbanlı Neighborhood, and that discounts or refunds be applied to our bills for the period during which we were unable to properly use the service. I expect this ongoing problem to finally be taken seriously and for a concrete, lasting solution to be implemented.
For the past six months, my phone hasn’t had any signal anywhere—neither at home nor outside—even though I’m in the heart of Istanbul and using Turkcell. I suspect something happened to a nearby cell tower and it hasn’t been replaced since. Everyone I talk to is experiencing the same issue. It’s inc...
I ported my mobile line to Turkcell about two months ago, and since then I have been constantly experiencing serious network problems. My line almost never has proper reception, and I cannot make clear calls anywhere. People often cannot hear my voice, my calls drop, and I cannot use the line proper...
I have been using a Turkcell mobile line in Fethiye Çamköy and have been experiencing serious reception problems in this area for about three years. Most of the time I cannot get a proper signal, my calls are constantly dropping, and I cannot use mobile internet efficiently. I am paying for a servic...
I have been seriously dissatisfied with Turkcell for about 12 days. Despite living in an earthquake zone, no improvement work has been carried out, and the network problems in our area remain unresolved. The mobile signal is weak, and the internet barely works. When we call customer service, instead...
I’ve been facing an internet issue with my Turkcell line, and even after reaching out to their customer service multiple times, I’m still left without a resolution. Every time I reach out, I'm met with the same response: just wait for the results of a technical review—yet there’s never any progress....
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