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Turkcell Mobile Network Fails to Provide Reliable Signal

January 6 10:10 PM40

I have been using a Turkcell mobile line in Fethiye Çamköy and have been experiencing serious reception problems in this area for about three years. Most of the time I cannot get a proper signal, my calls are constantly dropping, and I cannot use mobile internet efficiently. I am paying for a service that I cannot benefit from properly due to this ongoing problem. I have contacted Turkcell customer service regarding this issue and was informed that an investment would be made, but despite the time that has passed, there has been no noticeable improvement in reception quality in the region. The problem continues in the same way and disrupts both my daily communication and my work. I request that Turkcell urgently install a base station or make the necessary infrastructure investments to provide sufficient signal quality in Fethiye Çamköy and to ensure that I can receive the service I am paying for in a healthy and uninterrupted manner.

January 8 9:55 AM (1 day after complaint)

Dear Customer, We will investigate your request and provide you with information as soon as possible. Sincerely, Turkcell

Dear Customer, Your request has been reviewed and you were informed about the matter on 15.01.2026. You can use the Turkcell app for any needs you may have regarding our products and services. Sincerely, Turkcell

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