I have been using a Turkcell mobile line in Fethiye Çamköy and have been experiencing serious reception problems in this area for about three years. Most of the time I cannot get a proper signal, my calls are constantly dropping, and I cannot use mobile internet efficiently. I am paying for a service that I cannot benefit from properly due to this ongoing problem. I have contacted Turkcell customer service regarding this issue and was informed that an investment would be made, but despite the time that has passed, there has been no noticeable improvement in reception quality in the region. The problem continues in the same way and disrupts both my daily communication and my work. I request that Turkcell urgently install a base station or make the necessary infrastructure investments to provide sufficient signal quality in Fethiye Çamköy and to ensure that I can receive the service I am paying for in a healthy and uninterrupted manner.
For the past six months, my phone hasn’t had any signal anywhere—neither at home nor outside—even though I’m in the heart of Istanbul and using Turkcell. I suspect something happened to a nearby cell tower and it hasn’t been replaced since. Everyone I talk to is experiencing the same issue. It’s inc...
I ported my mobile line to Turkcell about two months ago, and since then I have been constantly experiencing serious network problems. My line almost never has proper reception, and I cannot make clear calls anywhere. People often cannot hear my voice, my calls drop, and I cannot use the line proper...
I have been seriously dissatisfied with Turkcell for about 12 days. Despite living in an earthquake zone, no improvement work has been carried out, and the network problems in our area remain unresolved. The mobile signal is weak, and the internet barely works. When we call customer service, instead...
Hello. I reside in the AFAD TOKİ residences in the Abazlı neighborhood of Bala district, Ankara. Previously, I used Türk Telekom, but due to poor reception, I switched to Turkcell. Unfortunately, Turkcell's signal is even worse, and the reception issue persists. I have lodged numerous complaints in ...
I’ve been facing an internet issue with my Turkcell line, and even after reaching out to their customer service multiple times, I’m still left without a resolution. Every time I reach out, I'm met with the same response: just wait for the results of a technical review—yet there’s never any progress....
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