Turkcell Password Reset Not Working Due to Login Error

Today I tried to change my password for Turkcell, but the system does not allow me to complete the process. On the screen where I enter my old password and the new password, it gives a warning that the information is incorrect, although I am entering it correctly. When I click on “I Forgot My Password” this time, I receive the error message “We are unable to process your request at this time. Please try again later.” and I still cannot reset my password. Because of this situation, I cannot reset my password and I am worried about the security of my account. I request that my password be reset as soon as possible and that all existing sessions be logged out from all devices where my account is open so that my account security is fully ensured.