On November 19, I submitted a number portability request to Turkcell. Even though my request was approved, my SIM card still hasn’t been delivered, and I’ve been waiting for days. Last year, when I did a number transfer for another line at the same address through Turkcell, my SIM card was delivered the same day via Paket Taxi without any issues. This time, however, customer service told me that my address is not within Paket Taxi’s service area, even though they delivered to this exact address last year. They mention sending a courier instead, but no concrete steps are taken and no clear date or solution is provided. As a result, there is no courier and no SIM card arriving at my address. I request that Turkcell deliver my SIM card to me today without further delays or increasing my inconvenience. It is disappointing to see service quality declining instead of improving each year, and I urgently want this situation resolved.
11 days ago, I requested a SIM card from Turkcell for a postpaid line under the 20 GB campaign, but during this time my SIM card has not been delivered to my address. I called customer service many times about the issue, and each time I was told it would be delivered within a few days, yet my SIM ca...
I applied to Turkcell online to port my number on 17.12.2024. The SIM card arrived exactly 21 days later. When I attempted to complete the transfer process via e-Devlet, I received a message stating that my porting request had timed out and been canceled, and that I needed to reapply. I initiated th...
I ordered a sim card from Turkcell, and it has been marked as out for delivery since November 22, 2024, but it hasn’t shown up yet. The absence of the queue is leading to major communication problems, and this hold-up is affecting my everyday life. It’s been quite a hassle having to make sure someon...
I applied to transfer my 4 Vodafone-registered lines to Turkcell through Turkcell.com.tr. However, I received a message stating that my applications were canceled because the delivery of the new SIM cards by the courier was delayed. On Turkcell's information page about number portability, it clearly...
I applied for Turkcell Mobile Signature, and I was given two options: pick it up from the store or have it delivered by courier. To speed up the process, I chose to pick it up from the store. I visited all the branches in Kahramanmaraş, but none of them had a 128K SIM card. They said only three card...
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