Turkcell Is Asking for Payment Even Though I Haven't Used Any Data!
Between 01.08.2025 and 09.08.2025, I was in Naples, Italy, and Zagreb, Croatia. During this period, I used an eSIM instead of my Turkcell postpaid line (05366307***), yet Turkcell claims my line received a signal for 4 days with a very low data usage of about 0.2 MB per day and charged me an additional ₺1400. I did not actively use my line during this time, and my bill, which should have been ₺600, exceeded ₺2000 with these extra charges. I have been a Turkcell customer for 25 years, and being billed for a service I did not use has caused me significant inconvenience. I contacted customer service, but no solution was offered—only that I could close my line by paying a fee due to my contract, with no other right to dispute. I request my bill to be reviewed and the excessive charges for the minimal alleged data usage, along with the inflated total amount, to be canceled.
Hello Mr. Ali, We tried to call you twice on 18.08.2025 but could not reach you. You can use the Turkcell application for any needs regarding our products and services. Best regards, Turkcell
I also called you 4 times trying to get an answer, but none of your employees know what to say during the call or are aware of the situation. They said they left a note to call me back, but no one has called me about the issue for a week. If it's not too much trouble, please call me again so I can know the outcome.
