I reside in the heart of Adana, and my Turkcell internet is hardly functional—it has a tough time loading even the simplest pages or apps, as if it's only managing one or two bars at best. This issue has persisted for a considerable duration, and I’ve exhausted all possible solutions on my part to resolve it. I purchased a brand-new iPhone 13 only 6–7 months back, and despite attempting to reset the phone, there was no improvement. The issue is definitely not with the device. Turkcell's service quality has declined significantly, and my recent experience has left me reconsidering my choice to stay with them. It’s really disappointing to spend money on something that doesn’t work as it should, particularly when I see others getting better deals for less. I can’t put up with this any longer.
I live in Pendik, Istanbul, in a detached house located on the coastal road in a central area with 5-star hotels just 100-200 meters away. Despite this, my Turkcell mobile line barely gets 1 bar inside the house and 2 bars in the garden. At times, I am completely unreachable inside the house, and co...
For the past six months, my phone hasn’t had any signal anywhere—neither at home nor outside—even though I’m in the heart of Istanbul and using Turkcell. I suspect something happened to a nearby cell tower and it hasn’t been replaced since. Everyone I talk to is experiencing the same issue. It’s inc...
I’m totally drained from dealing with all these complaints. Since I made the switch to Turkcell, I've been dealing with nonstop connectivity problems. My phone's signal is practically non-existent, making it hard for anyone to get in touch. And when they finally do, the call quality is awful—my voic...
I've been without internet for a whole week, and I live right in the heart of Istanbul. I’m really confused about why the modem box from Turkcell isn’t functioning properly. I invest a significant amount every month for this service, but I’m not getting what I expected in return. Reaching out to cus...
I’ve been facing an internet issue with my Turkcell line, and even after reaching out to their customer service multiple times, I’m still left without a resolution. Every time I reach out, I'm met with the same response: just wait for the results of a technical review—yet there’s never any progress....
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