I live in Pendik, Istanbul, in a detached house located on the coastal road in a central area with 5-star hotels just 100-200 meters away. Despite this, my Turkcell mobile line barely gets 1 bar inside the house and 2 bars in the garden. At times, I am completely unreachable inside the house, and conversations are frequently interrupted. My phone is an iPhone 15 Pro, and I even tested the sim card in a different iPhone 16 Pro, trying various internet settings, but the problem persists. Internet access is nearly impossible. Turkcell's service is non-functional in this central Istanbul location, while other operators have full coverage. I reported the issue to customer service, and they informed me there might be a transmitter problem in the area, promising to check within 12 business days. However, no solution has been provided yet. Turkcell once advertised its 4/4 coverage in caves in Anatolia, but here we are approaching 2025, and their service doesn’t work in the heart of Istanbul. For reference, see their Damlataş Cave advertisement. I demand an urgent and definitive solution to this issue—I expect proper service for the ₺3,000-4,000 monthly bill I pay!
I reside in the heart of Adana, and my Turkcell internet is hardly functional—it has a tough time loading even the simplest pages or apps, as if it's only managing one or two bars at best. This issue has persisted for a considerable duration, and I’ve exhausted all possible solutions on my part to r...
For the past six months, my phone hasn’t had any signal anywhere—neither at home nor outside—even though I’m in the heart of Istanbul and using Turkcell. I suspect something happened to a nearby cell tower and it hasn’t been replaced since. Everyone I talk to is experiencing the same issue. It’s inc...
I have been seriously dissatisfied with Turkcell for about 12 days. Despite living in an earthquake zone, no improvement work has been carried out, and the network problems in our area remain unresolved. The mobile signal is weak, and the internet barely works. When we call customer service, instead...
About 10 days ago, I switched from Türk Telekom to Turkcell, and my entire family also transferred their lines to Turkcell. However, at our address, we constantly experience signal problems both inside and outside the house. Despite using a 60 GB plan costing ₺420, we can barely use the internet. It...
I've been without internet for a whole week, and I live right in the heart of Istanbul. I’m really confused about why the modem box from Turkcell isn’t functioning properly. I invest a significant amount every month for this service, but I’m not getting what I expected in return. Reaching out to cus...
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