I purchased a mobile signature package from Turkcell, obtained the necessary SIM card, and completed my payment. I was assured by a customer service representative that I would be contacted shortly to activate my mobile signature service. However, seven days have passed, and there has been no action taken. Turkcell customer service initially processed my request, but once the payment was made, they stopped providing support. It feels like Turkcell is more focused on collecting payments than delivering the promised service. This has caused me significant inconvenience. I strongly advise anyone considering Turkcell's mobile signature service to explore other providers. Turkcell has been a major disappointment!
I applied for Turkcell Mobile Signature, and I was given two options: pick it up from the store or have it delivered by courier. To speed up the process, I chose to pick it up from the store. I visited all the branches in Kahramanmaraş, but none of them had a 128K SIM card. They said only three card...
I applied to Turkcell online to port my number on 17.12.2024. The SIM card arrived exactly 21 days later. When I attempted to complete the transfer process via e-Devlet, I received a message stating that my porting request had timed out and been canceled, and that I needed to reapply. I initiated th...
After upgrading my mobile signature, I received my new 128K mobile signature-compatible SIM card on February 10th. On February 11th, Turkcell called me and said, "Your new SIM card has been activated. Please insert it into your phone, and you may start using it." However, I am not getting any signal...
I am writing to express my dissatisfaction with Turkcell concerning the migration of my Vodafone line. My Vodafone line was closed on December 5th, yet Turkcell has not activated my new line even after two days. This resulted in my mobile line being non-functional, leading to considerable hassle. I ...
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