At the beginning of September, I applied for mobile signature service from Turkcell and paid ₺160 with the SIM card change. The branch told me that the service would be active within 72 hours at the latest. However, even though 3 weeks have passed, my mobile signature service is still not turned on. During this process, I called customer service many times, and each time I was told that I would be called back, but no one called back. Due to this delay, my work was disrupted and I could not send the documents I needed to submit on time. In my research, I saw that many people had the same problem. I hereby inform you that the service must be activated immediately and that Turkcell is legally responsible for any delays caused by my inability to use mobile signature. I request that my problem be resolved immediately.
I purchased a mobile signature package from Turkcell, obtained the necessary SIM card, and completed my payment. I was assured by a customer service r...
After upgrading my mobile signature, I received my new 128K mobile signature-compatible SIM card on February 10th. On February 11th, Turkcell called me and said, "Your new SIM card has been activated. Please insert it into your phone, and you may start using it." However, I am not getting any signal...
Yesterday, I went to the Turkcell Özkanlar branch in Bayraklı, İzmir, to activate an eSIM for my Motorola Edge 50 Neo device. However, even though the eSIM activation was not completed, ₺160 was charged to my credit card and my phone remained without service. During this process, I contacted both BT...
Approximately three weeks ago, I purchased a new SIM card from Turkcell as my old SIM card was defective. I paid a fee for the replacement. However, once I switched to the new SIM card, my mobile signature subscription was cancelled without my consent. On September 4, 2025, I attempted to reapply fo...
I applied for Turkcell Mobile Signature, and I was given two options: pick it up from the store or have it delivered by courier. To speed up the process, I chose to pick it up from the store. I visited all the branches in Kahramanmaraş, but none of them had a 128K SIM card. They said only three card...
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