After upgrading my mobile signature, I received my new 128K mobile signature-compatible SIM card on February 10th. On February 11th, Turkcell called me and said, "Your new SIM card has been activated. Please insert it into your phone, and you may start using it." However, I am not getting any signal from my new SIM card, nor can I make or receive calls, meaning I cannot use my phone at all. I even tried restarting my phone and reinserting the SIM multiple times, but nothing changed. I have contacted Turkcell (532) multiple times this week, but each time, I received different responses and suggestions, none of which have helped in any way. It is frustrating that a simple SIM activation issue is still unresolved after so many attempts.
Approximately three weeks ago, I purchased a new SIM card from Turkcell as my old SIM card was defective. I paid a fee for the replacement. However, once I switched to the new SIM card, my mobile signature subscription was cancelled without my consent. On September 4, 2025, I attempted to reapply fo...
I applied for a number porting process at a Turkcell store, and I was given a SIM card. After the number porting was completed, I inserted the SIM card into my phone, only to find that a different number appeared on the SIM card. My number shows as deactivated. Despite calling customer service 4-5 t...
I purchased a mobile signature package from Turkcell, obtained the necessary SIM card, and completed my payment. I was assured by a customer service r...
I applied for Turkcell Mobile Signature, and I was given two options: pick it up from the store or have it delivered by courier. To speed up the process, I chose to pick it up from the store. I visited all the branches in Kahramanmaraş, but none of them had a 128K SIM card. They said only three card...
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