Turkcell Charged Me a Cancellation Fee Despite Leaving Within 30 Days
I started using a Turkcell line with the number 507 *****69 on February 27, 2025, but I wasn’t satisfied with the call quality or internet performance. I paid my bill of ₺106 on March 18, 2025. When I told the representative at the store that I wasn’t getting good service, they said I could switch to another operator. I asked if there would be a penalty, and they said there wouldn’t be since it hadn’t been 30 days. So, I switched my line to Türk Telekom, and it started working smoothly on March 21. However, on the same day, I received a notification from Turkcell stating I owed ₺604.58, due by April 9, 2025. Since I will apply to the Consumer Arbitration Committee tomorrow, I kindly request that the unfair cancellation fee be waived and that I be informed only of the cost for the 11 days of usage.
Hello Mr. Şaban, We called you and spoke with you on 27.03.2025 regarding your request. Thank you for taking the time to speak with us. You can submit any information, suggestions, opinions, and solution requests related to our products and services through the "Help - Submit New Request" section in our Turkcell app. Regards, Turkcell
Hello Mr. Şaban, We called and spoke with you regarding your request on 30.03.2025. Thank you for taking the time to speak with us. You can send any information, suggestions, opinions, and solution requests regarding our products and services through the 'Help - Submit New Request' section in our Turkcell app. Best regards, Turkcell
The issue with my line 507 2499669 has been resolved. However, I kindly request the cancellation of the termination fee for my other line (533 4227788) which is experiencing the same issue at the same time. Thank you.
