Hello, I called Turkcell customer service many times today but it could not be resolved in any way. My 30 GB internet package that was renewed on December 10th seems to have run out today for unknown reasons, an excess package was added to it again without my knowledge. They said it was night internet usage but I wasn't even using the phone at that time, they said there was a phone backup but the backup was not complete. I have been suffering all day due to a mistake made by Turkcell and you will appreciate that I ask for it to be resolved quickly. Currently, my internet package has run out and an extra fee has been reflected on next month's bill (they want me to pay ₺980 while my bill is ₺550). After reflecting on the fee, they told me about the Smart bill. They defined a Smart bill to stop the excess but since I still don't have enough internet, I am completely suffering and I can't work. I haven't heard back for hours. Then they said let's give 4 GB as a gift, as if they were mocking me. Thank you.
I've been a Turkcell customer for over a decade. Every year, a couple of months before my package commitment ends, my internet package starts running out. For example, this year, I have a monthly 30 GB internet quota; it's enough for me for nine to ten months, but in the last two to three months, it...
Turkcell added over ₺400 to my bill, claiming that I exceeded my data limit eight times within just five minutes, despite not having my phone with me or actively using the internet. When I spoke to customer service, they dismissed me, saying they could not assist. The live chat support on the mobile...
In response to my request ending in 3037, I will list the misleading and incorrect information provided by Turkcell. First of all, according to what you told me, I supposedly had 1 GB of free internet through "Mobile Marketing" yesterday. However, no, I purchased this 2 GB internet package through t...
I am raising a complaint regarding my 26 GB data plan with Turkcell, which I've used for 10 months without issue until the last two months, during which my data has run out unusually fast. Last month, my package was depleted quicker than expected, despite only using social media, browsing, and occas...
I'm really frustrated with Turkcell because I feel like they've misled me as a customer. I had a 30 GB internet plan and a 40 GB social media plan. Even though I had the social media package, all my usage came out of my regular internet package instead. I called for support and they just told me to ...
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