I have been a Turkcell Superbox subscriber for 30 days, and I honestly don't think there's a worse service in Turkey for the price paid. The unhelpful attitude of the customer service representatives only confirms how poor the service quality is. While they claim that the Superbox delivers the promised speed of 2 or 375 MB, I can barely get speeds above 30–35 Mbps—even though I receive around 100 Mbps on my phone using the same network. Despite being a limited data plan and costing ₺1100, Turkcell has made no effort to fix the issue or provide a solution for my slow internet speed. Since they refuse to address the problem, I will do everything I can to make others aware of how poor and slow this service truly is.
I am using Turkcell Superbox, but my internet speed is not even 1 Mbps. I had the same problem before; I call customer service, they do something to the modem, and the internet works properly for one day. However, the same problem continues on the second day. I feel like I'm stuck in a loop where no...
I am using a Superbox from a company called Turkcell, and I have been facing numerous problems since the day I purchased it. The internet speed is very slow, and I cannot use the internet consistently. Despite contacting Turkcell customer service multiple times, no effective solution has been provid...
I have been using Turkcell Superbox with a 500 GB package and a ZTE brand modem since the beginning of my subscription, but I have never been able to get proper internet speed. From day one, the speed has been around 1–5 Mbps, which makes it very difficult to use the internet for even basic needs. I...
I have been experiencing internet and signal outages for about two weeks through my Turkcell Superbox and Turkcell mobile line. Customer service acknowledged the outage and said it would be resolved. I was told I could report the issue through the Turkcell Assistant in the app, but nothing has chang...
Since its launch, I've been a loyal user of Turkcell Superonline and TV Box. However, for the past 1.5-2 years, I've been experiencing constant freezing, buffering, sound issues, and loss of playback functionality while watching TV (which is the main reason I use it). Every time I call for assistanc...
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