I purchased a Tumi bag about a year ago, and within just three months, the paint on the buckle began to wear off. On October 14, 2023, I took the bag to the Tumi store at Zorlu Center, requesting either a repair or replacement. After waiting two months, I was finally called back, only to be told that the issue was deemed "user error." No solution was offered, and the bag was simply handed back to me.
A brand like Tumi should not dismiss legitimate complaints over a simple buckle replacement. If this issue is not resolved promptly, I will escalate the matter to the Consumer Arbitration Committee. I expect Tumi to stand behind their product and provide a fair resolution.
On November 18, 2024, I purchased a Montblanc leather card holder from the Beymen store at Ankara Armada. After just three days of use, the leather showed signs of deformation. I returned it to the store on November 22, 2024, and they offered to send it for inspection. However, I was informed a few ...
I ordered a product from the Tumi website, but they sent me the wrong item. It took two days of repeatedly calling the number listed on their site before I finally got a response. Despite acknowledging that the error was on their end, they refused to ship the correct product until I returned the inc...
I purchased a carry-on luggage piece from the Tumi website and opted for their monogramming service. I requested initials on both the tag on top of the suitcase and the side tag. However, when the product arrived, the monogramming was of extremely poor quality. Some parts of the letters were misalig...
I'm filing a complaint against Tumi because they have refused to issue my refund for over two months now. I returned the products exactly as instructed, well within the legal timeframe. Despite this, they continue to delay and ignore my rightful refund. This is completely unacceptable and feels inte...
I purchased a Montblanc backpack from the Emaar AVM Istanbul store, but within just one month, the strap stitching started coming apart. I returned the bag to the store, and they assured me it would be examined under warranty. I handed it over on January 6, yet I still haven’t received any update. ...
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