I purchased a SteelSeries Aerox 5 wireless mouse on July 1, 2022. Just two months after the warranty expired, the cursor stopped moving. I contacted the authorized service, requesting a paid repair. Initially, they refused to assist without an invoice, so I searched through my records to locate the two-year-old receipt. Once I provided it, they quoted a replacement fee of 4,300₺, despite the fact that I can buy a brand new one for around 3,400₺ on e-commerce platforms.
The service doesn’t offer any part replacement or repairs, effectively leaving the product as waste. If there’s no spare part support or repair service, I don’t understand the purpose of being an "authorized service." This experience has been frustrating, and I won’t be purchasing from this brand again.
The warranty period of the SteelSeries Aerox 3 Wireless gaming mouse that I ordered from Amazon Turkey on November 6, 2023 began on the date it was delivered to me and was stated as 2 years. Since the product could reach me no earlier than November 7, 2023, it was still under warranty on the date th...
I ordered the SteelSeries Aerox 3 Wireless gaming mouse from Amazon Turkey on November 6, 2023, and the warranty period started on the delivery date, which is noted as 2 years. The product was still under warranty when the malfunction happened, as it couldn't reach me before November 7, 2023. Unfort...
My SteelSeries Aerox 5 wireless mouse, which I bought from amazon.com.tr on 08.07.2022, broke down around July 2. I sent it to the company that undertook the warranty on 04.07.2024 and it arrived 1 day later. I received my product dated today, 10.07.2024. The defect in the product was accepted and s...
I own a SteelSeries Stratus Duo controller, and during the warranty period, the left joystick began malfunctioning. Unfortunately, the warranty expired on July 20, 2024, due to ongoing issues trying to reach technical service. On July 11, 2024, I contacted the service centers listed on the warranty...
I purchased the SteelSeries Rival 3 Gen 2 Wireless Mouse from Vatan Bilgisayar. Just six days after buying it, the mouse stopped working completely. I replaced the battery and tried the USB receiver in different ports, but it still did not function. I also tested it on another computer, but the resu...
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