On 03.09.2025, I purchased two round-trip flight tickets through Trip.com: Ankara → Rize (outbound) and Trabzon → Ankara (return on 06.09.2025). The total payment was ₺3,448, with PNR codes 369bms and 369aqz. However, the return tickets were issued under separate PNRs, which resulted in my nephew and me not being able to sit together on the flight. This was extremely inconvenient and disappointing.
I attempted to contact Trip.com customer service to resolve the matter, but I repeatedly received the response: “We are outside of working hours”. No actual assistance or solution was offered. For a platform of this scale, failing to provide proper support and making such basic errors in booking is unacceptable.
I expect this service failure to be compensated with a substantial discount voucher. Otherwise, I will consider closing my account and discontinuing my use of Trip.com. I request an urgent response and a fair resolution to this issue.
On September 11, 2025 (Thursday), I purchased a ticket through Enuygun.com for two passengers on Pegasus Airlines, scheduled for September 14, 2025 (Sunday) at 08:35 AM, from Istanbul Airport to Izmir Adnan Menderes Airport. At the time of purchase, my PNR number was 182EUH. However, when I checked...
My return flight from São Paulo to Istanbul with the PNR code V6RC6P was shown as 10:05 on my application on 08.02.2025. After checking in, it suddenly changed to 04:05 and I missed my flight. In the customer service conversation with my wife on 08.02.2025 at 18:42, the representative openly admitte...
On 22/07/2025, I purchased 4 tickets from Pegasus for the Ankara–Istanbul flight. Since it would be my children’s first time flying, we specifically wanted to travel at a bright hour, so I paid about ₺900 extra per person to choose the 19:00 flight. However, our flight was delayed, and we were trans...
On September 19, 2025, at around 11:00 a.m. (U.S. time), I purchased round-trip flights from Istanbul to Athens (departing October 8, returning October 11) for two passengers via the Mytrip.com app. Our reservation code is 1087-977-076, and the tickets were issued for J** H***** and spouse**. I paid...
Hello, I purchased tickets for 3 consecutive flights with Turkish Airlines through Booking.com. All the tickets have the same PNR code 'vwhraw'. I entered my first and last name correctly on Booking.com, and the confirmation email I received showed my name correctly. However, when I tried to check i...
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