I purchased an item with order number 9159196931 from Trendyol ten days ago. It's been showing as "shipped" for ten days now. I've been calling the shipping company every day. I've also spoken with the customer service; they said the company canceled the invoice and claimed the product wasn't delivered to the shipping company. I've been dealing with this for ten days now. The product I bought for ₺269 ten days ago is now ₺350, and who will compensate for my loss? Customer service called me to convey that it's not their responsibility. I replied, "If this product is offered on your site, then the responsibility lies with you." I'm not seeking a refund but the procurement of the product. Or Trendyol should cover the price difference. I will also report the price difference of the ₺350 product to CIMER.
The order I placed via Trendyol on June 8 was shipped by the seller on June 10. Between June 10 and June 14, the product only managed to move from Tuzla to Esenyurt. Then the holiday caused further delays, and the product, initially estimated to be delivered on June 12, wasn't delivered until June 2...
As a seller with ID 893243 on Trendyol, I constantly face issues where the products I send either go missing or get canceled by the customer due to delays. On January 7th, a customer placed an order. I prepared and delivered it. Ten days later, I inquired about why my package hadn't arrived; they to...
On June 25th, I placed an order through Trendyol, but one of the items has not yet been delivered to me. Even though it's July 30th today, meaning over a month and ten days have passed, the item still hasn't arrived. I initially contacted Trendyol live support and was told I needed to wait. Just now...
Trendyol constantly causes problems for its customers. I made a purchase from Trendyol for ₺900, and the products were delivered to me. I requested an exchange, and Trendyol processed the return and shipped the products back accordingly. The seller approved the return as well. However, I still have ...
I bought the product with delivery number 8504109469 from the Trendyol seller and it arrived damaged. I returned it to the Trendyol courier company with the return code. I bought it from a different seller at the same time. I returned a product with delivery number 8484275214 by providing the correc...
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