The order I placed via Trendyol on June 8 was shipped by the seller on June 10. Between June 10 and June 14, the product only managed to move from Tuzla to Esenyurt. Then the holiday caused further delays, and the product, initially estimated to be delivered on June 12, wasn't delivered until June 20. I created a support request with customer service on June 20 but did not request a refund. However, they canceled the order, citing that the cargo was unavailable, and now the same product is being sold for ₺60 more than its original price.
I am requesting compensation for my loss in the form of a coupon from Trendyol since their cargo company, Trendyol Express, is their own entity. However, they are refusing to fulfill my request, suggesting instead that I wait 10 days and reorder the product at the increased price of ₺60.
I purchased an item with order number 9159196931 from Trendyol ten days ago. It's been showing as "shipped" for ten days now. I've been calling the shipping company every day. I've also spoken with the customer service; they said the company canceled the invoice and claimed the product wasn't delive...
I placed an order on June 23rd, but it still hasn't arrived. To make matters worse, when I contacted Trendyol about the missing order and requested a refund, they informed me I would have to wait an additional 6 days for the refund process to even begin! This is on top of the month I've already been...
On August 27, 2025, I ordered a coat hanger through Trendyol for ₺149.99 (Order No: 10462187278, Delivery No: 9702815625), to be delivered to Düzce/Akçakoca. My product remained undelivered for 13 days, and when I contacted customer service, I was told a request had been placed for it. However, on S...
Trendyol constantly causes problems for its customers. I made a purchase from Trendyol for ₺900, and the products were delivered to me. I requested an exchange, and Trendyol processed the return and shipped the products back accordingly. The seller approved the return as well. However, I still have ...
The order with delivery number 9028020236 (order no: 9654368518), which I placed on Thursday, December 5, still hasn't arrived. The order was supposed to arrive by Thursday, December 9 at the latest. It shows that the order was allegedly handed over to Yurtiçi Kargo, but for the last three days, it ...
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