Toyota C-HR Wireless Charger Peeling After 1,000 km—Warranty Rejected

I purchased a Toyota C-HR in February 2025, and shortly after the 1,000 km maintenance, I noticed that the surface of the wireless charging unit began to bubble and peel. This issue developed within just a week after the service.

I promptly took the car to an authorized Toyota service center, where the staff recorded a video of the defect and forwarded it to the Toyota Warranty Center. However, without conducting any technical inspection, material analysis, or objective review, they simply concluded via video that the damage was due to “user error.”

I raised my concerns with the Toyota Customer Support Center, explaining that basing a warranty rejection solely on a video recording—without any hands-on examination—was completely insufficient and unfair. Unfortunately, I received the exact same automated response again.

I chose Toyota because of its reputation for quality and customer care, but this experience has left me extremely disappointed. The way this warranty case has been handled shows a clear lack of accountability and customer respect.

Since my appeals have been ignored and my complaint unresolved, I now have no choice but to pursue legal action to protect my rights. Toyota must reassess this case properly and offer a solution that reflects the brand’s supposed standards.