About two months ago, a crack appeared on the digital display screen of my 2023 Toyota Corolla. Although my vehicle is still under warranty, when I applied to the authorized service center Onatça in Sarıçam, Adana, I was informed after inspection that Toyota headquarters deemed the issue to be user-related and therefore excluded from warranty coverage. However, my vehicle has not been subjected to any impact, liquid contact, or misuse. In addition, I learned that other customers have also reported similar complaints to the authorized service center. The warranty for my vehicle is valid until October 2026, and it also has the 10-year Toyota On warranty. For my vehicle with license plate 01anb053, I request that this issue be considered under warranty and that the repair be carried out free of charge. I would particularly like to emphasize that the insistence on attributing this defect to the user and Toyota’s approach in this matter has left me extremely dissatisfied. I expect a more solution-oriented approach from the brand, one that prioritizes customer satisfaction.
On March 29, 2025, I received a brand-new Toyota Corolla from the Toyota ALJ showroom in Ankara. After taking delivery of the vehicle, I noticed wear/scratch marks on the plastic part of the inner handle of the front left door, which I believe were caused by friction from a hard object. Due to the h...
Dear Toyota Customer Service, I am writing to express my strong dissatisfaction and disappointment with a recent experience involving your authorized service provider 'Muhittinoğlu Toyota Gaziantep', regarding my 2021 Toyota Corolla vehicle (license plate: 79 AAP 7**). Before the original manufactur...
I am absolutely outraged with Toyota and their Onatça service center in Adana! I own a 2011 Toyota Corolla, and back in January, I brought it in because the paint was peeling. They took pictures, told me they'd get approval, and promised to call me back. Well, it's been six months now, and I've hear...
I purchased my Toyota Corolla Cross at the end of December 2022. On the morning of May 12, 2025, the vehicle suddenly wouldn’t start. The authorized Toyota service center informed me that the battery was completely discharged. However, they told me the system didn’t allow them to replace it, so they...
I purchased my 2024 Toyota Corolla 1.8 Hybrid Dream. Before even a year had passed, a spontaneous crack appeared on the front bumper in an unrelated area. This damage occurred despite the fact that I have never been involved in any accident, collision, or impact with the vehicle. Believing it would ...
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