Toyota Auris Repair Delayed for Weeks Due to Missing Parts
I am writing regarding the prolonged repair of my 2013 Toyota Auris 1.4 D-4D diesel vehicle, which has been left unusable due to the unavailability of replacement parts.
On July 9, while driving on the highway, I was forced to drive over metal debris that fell onto the road from a recycling truck traveling in front of me. I had no opportunity to avoid the debris, and I was not at fault for the incident.
As a result of the accident, my vehicle sustained damage to the fuel tank, exhaust muffler section, engine undertray, and underbody protective cover.
On July 10, I delivered my vehicle to Toyota Borovalı İzmir Authorized Service Center for repairs under my Sompo comprehensive insurance policy. I also provided all available evidence, including camera footage and the necessary documentation.
Following the inspection, the damaged parts were approved for replacement. However, I was informed that the required parts were not available in Turkey and would have to be ordered from abroad.
It has now been 24 days, and the replacement parts have still not arrived. My vehicle remains at the authorized service center, and I have not been given any clear information about when the parts will arrive or when my vehicle will be repaired and returned to me.
I also contacted Toyota Turkey Customer Relations by phone. While I was told that efforts were being made to speed up the process, I was given only general statements and no concrete solution, confirmed parts delivery schedule, or estimated repair completion date.
Being without my vehicle for several weeks has seriously affected my daily life, transportation needs, and work schedule. I am also concerned that leaving the vehicle unused at the service center for such a long period could result in additional issues, such as a discharged battery or other technical problems caused by prolonged inactivity.
It is unacceptable that a global manufacturer such as Toyota, which emphasizes the quality of its after-sales service, does not maintain stock of essential replacement parts for a vehicle that is still actively in use, leaving customers without their vehicles for an indefinite period.
I respectfully request that the required replacement parts be supplied as soon as possible, that the repair of my vehicle be completed without further delay, and that I be provided with a clear and reliable delivery date.
In addition, I request an appropriate solution to compensate for the inconvenience caused by this prolonged repair process. I also ask for written confirmation that any battery discharge or other technical issues resulting from my vehicle remaining at the service center during this delay will not be attributed to me or result in any additional cost.
I expect Toyota Turkey to provide a concrete solution, a transparent parts supply schedule, and a definite repair completion and delivery date rather than general assurances that the process is being expedited.
