Despite receiving repair approval from the insurance company Magdeburger Sigorta on February 14, 2025, my vehicle has still not been repaired or delivered. Toyota Efe Ankara Authorized Service has been unable to resolve the issue and cannot provide a satisfactory explanation. The customer service representatives at Toyota’s Headquarters do not answer my questions, and I have not received any phone call from a representative. I had an accident with my Toyota C-HR on January 20. After the traffic accident report and expert evaluation, the insurance company approved the repair on February 14, 2025. On the same day, I was informed that the repair cost would be ₺350,000, which I accepted. However, on May 31, 2025, the authorized service issued a bill of ₺633,000. Had I known this amount in advance, I would have opted for the vehicle to be declared a total loss. I feel deceived by this situation. No one is taking responsibility for the delay in the repair process. During this time, my vehicle’s insurance, motor vehicle tax, and warranty coverage have all been impacted. Over four months have passed since the approval, and I was only provided with a replacement vehicle for 14 days, as stated in the insurance policy. It has now been more than five months since the accident, and I’ve suffered both financially—due to car rental and taxi expenses—and emotionally, as my family’s peace has been disrupted. I respectfully request that an official from Toyota Headquarters contact me by phone to provide clear information about the situation and my vehicle.
In July 2023, I had an accident. It took 110 days for my car to be repaired and delivered. However, one part was missing, creating an unsightly appearance. As of February 21, 2024, 195 days have passed, yet the part still hasn't been procured. I see that Toyota Turkey fails to provide a solution. I ...
My 2023 Toyota Hilux has had an AdBlue pump failure for about 4 months, and the issue still has not been resolved. I took my vehicle to the Malatya Toyota authorized service center, where it stayed for 20 days. At first, I was told the pump would be replaced under warranty, but later they claimed it...
On August 30, I took delivery of my Toyota C-HR from Toyota Gürses Istanbul. At the time of delivery, I noticed visible scratches on the vehicle. However, the delivery staff dismissed my concerns, stating, “This is not a scratch,” and treated us in an insulting and disrespectful manner, as if we wer...
On September 14, 2025, my newly purchased Toyota Corolla Cross experienced a hydraulic failure. I contacted Toyota Road Assistance, and they sent a tow truck. However, the tow truck ended up breaking the axle of my vehicle. Since then, neither Toyota nor the towing company (Assist) has contacted me...
I purchased my Toyota Corolla Cross at the end of December 2022. On the morning of May 12, 2025, the vehicle suddenly wouldn’t start. The authorized Toyota service center informed me that the battery was completely discharged. However, they told me the system didn’t allow them to replace it, so they...
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