I Couldn't Reserve the Toyota Corolla Cross Due to Broken Online System and Zero Support

We made the mistake of trying to buy the newly launched Toyota Corolla Cross Hybrid. The color we wanted was available at Toyota Akkoyunlu in Bursa, Turkey, but the entire purchase experience has been a nightmare. Toyota's online reservation system is completely dysfunctional, and their customer service is nearly non-existent.

The system crashes constantly and won’t let you proceed to the payment step due to a database error. When you reach out for help, they either ignore you, hang up after one ring, or take your number and never call back. Calling the dealership doesn’t help either—the operator says they can’t get in touch with anyone. Social media channels don’t work, and when I raised the issue through the contact center, there was no response.

I even reached out to someone from Toyota via LinkedIn. He acknowledged me, but just like the rest—no follow-up. It seems Toyota only cares about in-person buyers. And yet, they flood social media and ads claiming how easy the online reservation process is.

We wasted two full days, and by the time we got close to resolving anything, the car color we wanted was already sold out. This experience raises a real question: Would Toyota ever treat customers like this in any other country, or is this uniquely poor service only happening in Turkey?

We demand accountability for this level of unprofessionalism and misleading digital promises.