Demand For Compensation Due to Value Loss – Toyota C-HR

On August 30, I took delivery of my Toyota C-HR from Toyota Gürses Istanbul. At the time of delivery, I noticed visible scratches on the vehicle. However, the delivery staff dismissed my concerns, stating, “This is not a scratch,” and treated us in an insulting and disrespectful manner, as if we were ignorant. When I raised the issue with the dealership, they provided me with a signed and stamped document promising that the scratches would be addressed later. On September 1, when I returned to the dealership, instead of resolving the issue, they attempted to close the matter by offering me a complimentary maintenance service, which I refused. They made an attempt to remove the scratches, but it was absolutely ineffective. The scratches remain, and my vehicle has suffered a measurable financial loss in value. This depreciation has been confirmed through an independent expert report. Despite my repeated complaints and clear dissatisfaction, the dealership took no meaningful action to resolve the problem. Furthermore, I was given no explanation or assurance as to whether the scratches would be repaired under warranty or covered by the sales contract. The fact that this defect existed at the time of delivery and still remains unresolved is unacceptable. I am formally demanding full compensation for the financial loss caused by this defect, as well as an immediate resolution of my grievance.