On October 13, 2025, I purchased a “stone-embroidered balloon-sleeve dress” from the Touché Privé website with order number 877536, paying by credit card. Even though weeks have passed since I placed my order, my item has still not been shipped, and I have received no updates of any kind. I paid $56, and my delivery address is in Bitlis.
I called customer service multiple times but was never able to reach anyone—I only get a busy tone every time. I also have not received any notification, message, or email from the company.
Since my order has not been shipped and I cannot reach anyone for support, I am requesting a refund of the amount I paid.
On June 25, 2025, I purchased a burgundy dress with the code 25y3fım003 from the Touché Privé website under order number #801526. I returned the item within the return period, no later than July 24, using Touché Privé’s contracted shipping company and the return code provided on their website. Howev...
In May, I purchased a dress from Touché Privé’s official website with order number 779519 and returned it mid-month by shipping it from Kayseri. After the return, I did not receive any notification or confirmation email. After waiting one month, on July 10, I emailed the brand because the refund sti...
On June 28, 2025, I returned the items from my #807780 order, which I had purchased from the Touché Privé website. My return reached the seller on July 11, 2025. My return shipping tracking number is 5185*******56. The items I returned included a 100% cotton oversized blue shirt and a navy pleated s...
On May 20, 2025, I purchased multiple items from the Touché Privé website under order number #778850. I returned the products within the return period using the company’s contracted shipping service and the return code provided on their website. As shown in the attachment, the return reached the com...
On November 11, I placed order #889356 on the Touché Privé website. I paid by credit card and selected Arsuz/Hatay as the delivery address. Today is N...
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