On November 11, I placed order #889356 on the Touché Privé website. I paid by credit card and selected Arsuz/Hatay as the delivery address. Today is November 17, and although six days have passed, my order is still marked as “processing,” and the preparation of the item hasn’t even started.
I called customer service multiple times to check the status of my order and to speed up the process, but I couldn’t reach anyone due to “high call volume.” Since this is my first time shopping with this brand, the delay and lack of communication have caused me great inconvenience.
I request that my order be prepared, shipped, and delivered to me as soon as possible. I expect an urgent update and resolution regarding this matter.
In May, I purchased a dress from Touché Privé’s official website with order number 779519 and returned it mid-month by shipping it from Kayseri. After the return, I did not receive any notification or confirmation email. After waiting one month, on July 10, I emailed the brand because the refund sti...
On July 17, I returned order #824406, which included three shirts and three dresses I had purchased from Touché Privé, via Aras Kargo. Despite the total purchase amount of ₺8,695, I have not yet received my refund. Since the beginning of the return process, I have not received any update or notifica...
On October 13, 2025, I purchased a “stone-embroidered balloon-sleeve dress” from the Touché Privé website with order number 877536, paying by credit card. Even though weeks have passed since I placed my order, my item has still not been shipped, and I have received no updates of any kind. I paid $56...
On November 12, I placed order #889745 from Toucheprive. Even though five days have passed since I placed my order, my items still have not been delivered. My delivery address is: Vanimehmet Mahallesi, 130. Sokak, Seyir Konakları Sitesi, B Block, Apartment 1, Kestel/Bursa. I tried contacting custom...
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