On 19.04.2025, I returned 2 items from my 5-product order numbered #752616 to Touch Prive via Aras Cargo, and the return was shipped on 30.04.2025. According to the shipment information (tracking number: 5171990869131), the package was delivered to the brand on 02.05.2025. However, I have not received any refund. It has now been over a month, and despite calling customer service multiple times, I cannot get through—each time they say they are too busy to take calls. Touch Prive, what you are doing feels like outright fraud. I demand that my refund be processed and the return amount deposited to my account immediately.
On May 29, 2025, I made a purchase from the Touche Prive website. I decided to return part of the order by exercising my right of withdrawal under the Distance Selling Regulation and shipped the items back on June 3, 2025. According to the courier tracking system, the returned products were delivere...
On July 17, I returned order #824406, which included three shirts and three dresses I had purchased from Touché Privé, via Aras Kargo. Despite the total purchase amount of ₺8,695, I have not yet received my refund. Since the beginning of the return process, I have not received any update or notifica...
I ordered something from Touché Privé on July 1, 2025, and the order number was #810987. I sent the item back through Aras Kargo on July 8 and thought it would take no more than a couple of weeks to get my money back. But it's been more than a month now, and I still haven't gotten my money back. I'v...
I placed two separate orders from Touche Prive on April 14 and April 19, 2025. When the items arrived, they were too small, so I returned both of them promptly. It’s now been over 20 days since I sent everything back, and I’m still waiting for my refund. Not a single ₺ has been credited to my accoun...
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