I purchased a Samsonite shoulder bag from the Hilltown store. I did not use the bag at all during the winter and only started using it this summer. However, about one month ago, I noticed that the strap began to peel and the leather started to flake off.
Yesterday, I took the bag to the IstinyePark store. The store staff contacted Samsonite customer service on my behalf, but I was told that no solution could be provided. This response was very disappointing, especially considering the brand’s reputation for durability and quality.
When I purchased the bag, I paid around ₺2,500–₺3,000. Although I no longer have the receipt or warranty card, I believe the product should still be registered in the system. I am requesting that my bag be repaired or replaced under warranty. I expect Samsonite to take responsibility and resolve this issue quickly, as I purchased this bag precisely because of its quality and long-lasting promise.
I purchased my Samsonite Spectrolite 3.0 backpack about three years ago. Only two months after purchase, the leather parts of the bag started peeling, and this problem has continued for almost three years. Because I trusted the Samsonite brand, I did not send the bag to service while it was still un...
Dear Samsonite Representative, I am writing to express my dissatisfaction with a laptop bag I purchased from your store at Istanbul Optimum Mall (DESA). The leather on the handle and edges of the bag has started to wear and deteriorate within the warranty period. I returned the product to the store ...
I purchased a Samsonite Biz2Go-BP 17.3" EXP Overnight backpack from the Samsonite store in Forum Istanbul, paying $260. Shortly after the purchase, and after only a few trips and limited daily use, the upper part of the bag cracked, causing significant deformation. Due to this issue, I visited the ...
About one year ago, I purchased a Samsonite Move Black Backpack from the Desa Izmir Agora store. Around four months ago, the bag developed a defect in the inner stitching, which began to unravel. Since my bag is still under warranty, I contacted the Samsonite store in Istanbul Akmerkez and sent it i...
About 3–4 years ago, I received a Samsonite cabin-size suitcase as a gift. During a trip about 3 months ago, one of its wheels fell off. I reported the issue to the Samsonite store at Ankara 365 Mall and delivered the suitcase to them about 1–2 months ago. The store staff told me they would contact ...
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