Toki ID Function Restriction Problem

I recently created a new account on Toki (ID: 216186***) on my Android device and from the very first day I have been facing a restriction. I see a function restriction warning and I am unable to join broad seats, cannot use chat, and personal chat is also not working at all. I contacted Toki support through the application and they informed me that my account is permanently banned. However, they did not give me any reason or explanation for this permanent ban, even though this is a new account and I have not been told about any violation or problem. I kindly request that my account and this permanent ban be reviewed in detail and that I be given a clear explanation of the exact reason for the ban. If there is no valid reason or if this is a mistake, I expect my account to be fully unbanned so that I can use all chat and broad seat features normally.