I Can’t Access My Hiyoo Account and Need Clarification on Possible Device Ban


I am writing regarding an issue I am experiencing with the Toki dating app. On or around 7 March, when I tried to log in, the app displayed a message stating that “the current device has been banned,” without giving any explanation or reason for this action. I have not received any warning or notification about a violation, and I was simply blocked from accessing my account on this device. I do not know why my device was banned and I have not been given any option in the app to appeal or resolve this situation. Until this ban, I was using the app normally. I request that my device ban be urgently removed and that I be allowed to access my account again. If there is any specific reason or allegation behind this ban, I also kindly ask that it be shared with me clearly so that I can understand and, if necessary, clarify the situation.


In the Timo Club app, I was suddenly removed from the platform at midnight without any notice, and my device was banned. Shockingly, the ban lasts until the year 2035 — a full 10 years! I’ve never seen such an unreasonable policy in any other app. I demand that this device ban be lifted immediately....

For the past 10 days, I’ve been unable to use my Hiyoo account (User ID: 17411645) due to a message that says, “Your device has been temporarily restricted.” I log in using my Google account, and I’ve already deleted and reinstalled the app, but the issue still persists. When I contacted Hiyoo cust...

My Hiyoo account has been unfairly banned due to an accusation I believe is completely baseless. I cannot access my account anymore, and I was even kicked out of a room without any clear explanation. This has left me incredibly frustrated and confused, especially since I’ve done nothing to violate t...

I can log into the Timo Club app on my phone without any issues, but I cannot access my account from my Redmi Pad SE tablet using the same email address (b********@gmail.com) and my ID number (165133407600. The app shows a security warning saying, “Log in from a real device,” and blocks me from acce...
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