My TikTok account was locked after a login attempt on an unknown device, how can I regain access?

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Xolvie
Xolvie Resolution Specialist January 29, 2025 9:35 am

When a TikTok account is blocked after a login attempt from an unknown device, it is possible to recover it by following these steps:

• Reset Password: On the app login screen, select “Forgot Password?” and choose to receive a verification code via the phone number or email associated with the account.

• Verify trusted devices: Access “Settings and privacy” in the profile, then “Security” and review the “Manage devices” section. If an unknown device is identified, it is recommended to delete it and change the password to protect the account.

• Contact TikTok Support: If the above steps do not resolve the issue, it is advisable to contact the TikTok support team through the official form, providing details such as username, email, and a description of the problem.

To prevent future crashes, it is recommended to activate two-step verification in the security section of the application. Your voice counts. If the problem persists, share your experience and consider filing a complaint on Xolvie to make a difference.

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