I'm a Vodafone postpaid customer with a $54 monthly package. My plan only includes internet access, which justifies the price. However, I recently encountered a strange problem. When I briefly turned on mobile data, I received notifications that I had used up 80% of my data allowance. Normally, I pay around $60 per month, but this time I received a bill for 593 tl. When I contacted customer service, they informed me that I had exceeded my internet limit. I work at a company that provides internet access, and I have internet at home, so the constant accusation of overage doesn't add up. Even if I had gone over my credit limit, how did my bill go from 60 tl to 593 tl? This charge is completely unacceptable to me. It's ridiculous that enabling and disabling mobile data results in a 593 tl bill. I've never left my mobile data on all the time. I demand that my refund request be approved as soon as possible.
I'm a Vodafone customer. Last night, I remembered the trouble I had with data overage on my previous carrier, T****, and decided to set a limit on Vodafone as well. So, I set the spending limit to 200 TL in the invoice settings to prevent excessive internet usage after my package runs out. However, ...
I've recently had a frustrating experience with Vodafone. They unfairly labeled additional packages as "plan overage fees." Here's what happened: I received an SMS notification that my internet usage was nearing its limit, so I promptly turned off my mobile data. While connected to Wi-Fi, I decided ...
I've been using Vodafone for my phone plan, and my internet data ran out really quickly in just 2 days. This caused me to go over my data limit, and now my bill is a huge 850 TL (my plan is only 167 TL). Because of my job, I had to reluctantly buy more data (10 GB), but it disappeared really quickly...
I have a Vodafone postpaid line and contacted customer service when my commitment period expired. They assured me that I would remain on the 150 TL plan. Given the current trend of price increases for everything, I double-checked to ensure that my bill would remain stable at 150 TL. I received a 186...
Vodafone has been taking money from my account without my permission! My bill has risen to 1350 tl as a result of continuously added extra internet fees without my knowledge. This is unacceptable, given that my standard package costs only 70 tl. You cannot charge me an additional 1300 tl. It is near...
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