A device campaign that was canceled on May 19th has become a nightmare for me. Despite not purchasing the promotional device, Vodafone has been deducting charges from my bills for two billing cycles. The amount that should have been refunded within 5 days has been missing for 37 days. I have repeatedly contacted customer service, and they claim to keep records of all interactions, but there has been no resolution yet. Countless minutes of my time and precious internet data have been wasted dealing with this issue. I have explained the same problem to representatives multiple times, and they either blame the management or the system, but 37 days have passed, and I still haven't received my money. Today, I received exorbitant price increases in my bill envelope. You may find this trivial, but due to the deduction for a phone I never received, I couldn't even give pocket money to my children for the holiday. While reading this, you might find it amusing, but all of these incidents are true. Give me the justice for all my calls, wasted time, internet, and the money they deducted from me since May 18th.
I participated in Vodafone's mobile payment campaigns, expecting around 140 TL in discounts, but they only provided a mere 5.99 TL discount. Even the discount from my previous bill, three months ago, was not applied. I paid a total of 441 TL, but they only gave me a 68 TL discount when 60 TL more sh...
such a nightmare trying to cancel my Vodafone line for the past 3 weeks. Every time I call customer service, they promise to cancel it, but the cancellation just doesn't seem to go through. They keep charging me for the service that I don't even want! I've lost count of how many times I've tried to ...
After my minutes ran out in June, Vodafone automatically charged me 50 TL for a package. When I asked to cancel, they suggested I get a 25 TL overage package and promised to refund the 50 TL in July. Okay, I agreed. When July rolled around, I canceled the package, but they insisted I still pay the 2...
For 1.5 months, Vodafone has not refunded my money that it has obtained by unfair gain. They change the tariff by calling without my approval (my mother uses the line), although my mother said that my daughter does not have a daughter and I do not understand, as if it was not enough, my money, which...
They said they would give me back my money in four business days, but guess what? That time has passed, and the money is still not in my bank account. What the heck is taking so long? This is not the first time Vodafone has left me hanging like this. This mess has happened to me before, and it's jus...
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