I participated in Vodafone's mobile payment campaigns, expecting around 140 TL in discounts, but they only provided a mere 5.99 TL discount. Even the discount from my previous bill, three months ago, was not applied. I paid a total of 441 TL, but they only gave me a 68 TL discount when 60 TL more should have been deducted. Most of the campaigns I joined failed to offer the promised discounts. Whenever I call, they assure me that they will provide information within 48 hours, but no one ever contacts me. They give incomplete and inaccurate information. As a frequent user of Vodafone's mobile payment, I demand the proper application of my discounts. I contacted customer service two days ago, and they mentioned I had a separate credit of 100 TL. I asked them to consider the amount from the mobile payment campaigns, but they said they would call within two days, yet no one contacted me. Therefore, the remaining discounts should be deducted from this month's bill, amounting to 100 TL, as you initially informed me. Additionally, the discounts from the mobile payment campaigns I joined should be applied as well. I expect all of these to be reflected in my current bill.
Vodafone charged me an exorbitant 1250 TL when my bill should have been only 118 TL. That's insane! To make matters worse, they've been deducting 149 TL from five different companies via Vodafonepay multiple times. What exactly is going on? When I contacted Vodafone about the overcharging, they had ...
I'm a Vodafone customer. In May, I paid 200 TL for a one-time 50GB internet package. When I checked my bill, I discovered that I had been charged 300 TL for the package. When I contacted customer service, they created a complaint ticket and assured me that a 100 TL credit would be applied to my next...
After my minutes ran out in June, Vodafone automatically charged me 50 TL for a package. When I asked to cancel, they suggested I get a 25 TL overage package and promised to refund the 50 TL in July. Okay, I agreed. When July rolled around, I canceled the package, but they insisted I still pay the 2...
I was called by a Vodafone customer representative on 27.07.2023 at 13:05. I was given misleading information by saying "Your first-period tariff ends today, we have a new special campaign for you, if you participate, you will continue at 145 TL, if you do not participate, the current price of the c...
A device campaign that was canceled on May 19th has become a nightmare for me. Despite not purchasing the promotional device, Vodafone has been deducting charges from my bills for two billing cycles. The amount that should have been refunded within 5 days has been missing for 37 days. I have repeate...
Comments