I was about to place an order on Temu when I encountered a serious issue regarding the tax charges. The app mentions that a 60% tax will be applied, but when I proceeded to the payment page, the tax added was almost 100%, even 101% in some cases. This is highly misleading and feels like an intentional attempt to deceive customers. When I contacted customer service, I was told that the tax rate may vary depending on the product. However, there is no such information provided in the app — nothing indicates that tax rates differ per item. Moreover, the final tax amount is not clearly shown at checkout, and users must calculate it themselves to notice the discrepancy. I find this lack of transparency unacceptable and very frustrating. I kindly request that this issue be addressed and made more clear for all users.
I bought a sensor-based wardrobe illuminator using the Temu app. The product was of extremely poor quality and its package had previously been opened and torn apart. I initiated the return process and sent the product back. However, the amount of tax I paid was not included in the amount returned to...
I am experiencing a serious problem with the free products and promotions offered on the Temu app and website. When I try to claim the products shown as free, I am constantly asked to complete different steps and processes. Each time I finish a step, a new condition or additional requirement appears...
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