I accidentally ordered a pair of children’s shoes from Temu and canceled the order just a minute later. On April 18, 2025, I was informed that the refund had been processed and should appear in my account by May 18. Unfortunately, there was no response. I reached out to Temu’s customer service several times, but every time I got the same standard response saying the refund was processed, putting the blame on my bank for the delay. I provided two months of bank statements indicating no refund and even initiated a dispute with my bank, yet there has been no resolution. When I inquired with Temu about the card to which the refund was sent, they declined to provide that information. I feel utterly overlooked and powerless.
I accidentally ordered a pair of children’s shoes from Temu but managed to cancel the order within a minute. On April 18, 2025, I was informed that the refund for this cancellation had been issued and that it would be reflected in my financial institution’s records by May 18 at the latest. However, ...
I made three different orders on Temu on April 15 and canceled them immediately. It’s been a month and a half, and I’m still waiting for my refund. Whenever I reach out to Temu, they consistently tell me that the refund has been processed, yet I still haven't seen any return in my bank account. I’ve...
I bought some stuff through Temu on April 18 and April 20, but I canceled both orders immediately. I canceled right away, but I still haven't gotten my refund. I was informed that a refund was sent to my bank account and even received a transaction slip, but when I reached out to my bank, they said ...
I realized I made an error with my order from Temu and promptly asked for a refund. The details indicate that the refund for my order from February 12th was expected to be credited to my card by February 19th. Yet, here I am, still waiting for my funds. I reached out to my bank to get clarity on the...
On February 28, 2025, I bought two products from the Temu shopping site, trusting the platform. I canceled my order on the same day, and a message appeared in my account stating that the money had been refunded. Specifically, the refund notification showed a projected return to my original payment m...
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