Temu Says My Order Was Refunded but I Still Did Not Get My Money Back

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Salih
May 31, 2025 12:36 pm
105

I made three different orders on Temu on April 15 and canceled them immediately. It’s been a month and a half, and I’m still waiting for my refund. Whenever I reach out to Temu, they consistently tell me that the refund has been processed, yet I still haven't seen any return in my bank account. I’ve verified with my bank, and they have confirmed that no refund has been issued. I feel overlooked and deceived, as if I'm receiving the same pre-prepared responses just to prolong the situation. I anticipated a more dependable experience from a platform such as Temu. I would appreciate it if this issue could be addressed promptly and my refund processed without any additional delays.

June 06, 2025 12:32 pm (5 days after complaint)

Hello, Thank you for reaching out to us and we apologize for any inconvenience caused. Customer satisfaction is our priority and we are working to improve our service. If you need assistance, you can contact us. We would be happy to assist you in resolving the issue.

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