On February 19, 2025, two items added to my cart on Temu were charged to my VakıfBank credit card without completing the purchase. I immediately canceled the transaction through Temu, but I still have not received my money back. While Temu claims the refund has been processed, VakıfBank states there is no such refund. Why is Temu charging my credit card for items only in the cart, and why is the bank not sending me an authorization code? At that moment, it felt like if Temu had attempted to charge my entire credit limit, VakıfBank would have processed the payment without question. This situation raises serious concerns about trust between Temu and VakıfBank.
On April 18, 2025, I made a purchase on Temu totaling ₺1,724.35. I canceled the order shortly after placing it—on the same day. However, despite weeks having passed, I have still not received a refund. I have contacted Temu multiple times regarding this issue. I provided all the necessary documents,...
On 28.02.2025, I made a purchase on Temu.com using my virtual card linked to my Yapı Kredi World Eko Card and canceled it on the same day. Temu provided a document stating that the refund had been processed. However, Yapı Kredi Bank claims that no such refund was received from Temu and has not trans...
On February 28, 2025, I bought two products from the Temu shopping site, trusting the platform. I canceled my order on the same day, and a message appeared in my account stating that the money had been refunded. Specifically, the refund notification showed a projected return to my original payment m...
On July 23, 2025, I placed an order through Temu with the number PO-203-19469739281270318. Although I canceled the order, the amount of ₺1,874.54 was still charged to my card (QNB Enpara). I was informed by Temu that the refund would be processed within 5–14 days. However, despite this period having...
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