TCL Turkey's contracted technical services did not install the TCL brand air conditioner I purchased online. I informed TCL Türkiye customer service about my negative experience, but they did not provide me with a solution. They did not assist even though I stated how they could assist me, the importance of customer experience, everyone working for the brand from the sale of the product to the installation of the brand represents the brand, and the customer who has a problem in any link of this chain will blame it on the brand. Despite my request that they direct me to another technical service in the city where I live, they chose to remain silent on the phone. TCL Turkey, which is tasked with selecting these employees and ensuring their efficient and solution-oriented work, does not adequately and efficiently represent the brand. I would not prefer a brand that does not care if the customer sells the product.
I bought a TCL air conditioner, but I'm having trouble scheduling the installation through their service. I was told they would arrive on Monday, so I eagerly awaited their arrival, but they never arrived, and there was no communication. They had actually scheduled the appointment for a week later. ...
I bought a brand-new air conditioner from Arçelik, but unfortunately, it doesn't cool at all. I contacted the service team multiple times and practically begged for a week before they finally came. However, they only checked the unit for two minutes and left without doing anything. The technicians s...
I recently purchased a wall-mounted air conditioner from TCL via Trendyol. Upon its arrival, I promptly requested installation by calling **** 209 98 25. They directed me to Bakırköy service at **** 415 70 70 for installation. Initially scheduled for Friday, the installation was postponed to Monday ...
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
My experience with Beko has been so bad that I will never shop there again. I ordered an air conditioner from Beko's website, and they came to install it a month later without warning. They called and said, "We will be there in 10 minutes." Only my spouse was home, and when I asked them to return la...
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