I bought a TCL air conditioner, but I'm having trouble scheduling the installation through their service. I was told they would arrive on Monday, so I eagerly awaited their arrival, but they never arrived, and there was no communication. They had actually scheduled the appointment for a week later. I tried again the following Monday, but there was still no word from them. I finally got them to come on Tuesday, but they changed their minds at the last minute and moved the installation to Friday. They arrived three hours late, around 12:00, on the appointed day, despite having promised to arrive at 9:00. To make matters worse, despite advertising free installation, they suddenly demanded 2,000 TL while installing it in the building. They claimed they had to release the gas inside the air conditioner when I reminded them of my right to free installation. They left the unit in a faulty state, and it is no longer cooling. I will not recommend this brand to my friends; the brand-new air conditioner is merely a wall decoration.
I recently purchased a wall-mounted air conditioner from TCL via Trendyol. Upon its arrival, I promptly requested installation by calling **** 209 98 25. They directed me to Bakırköy service at **** 415 70 70 for installation. Initially scheduled for Friday, the installation was postponed to Monday ...
TCL Turkey's contracted technical services did not install the TCL brand air conditioner I purchased online. I informed TCL Türkiye customer service about my negative experience, but they did not provide me with a solution. They did not assist even though I stated how they could assist me, the impor...
I purchased a TCL air conditioner last week and contacted customer service to schedule the installation. During the call, I specifically mentioned that we had a previous air conditioner which broke down, so we bought a new one. Our home gets full sunlight and is hotter inside than outside, making it...
I bought a TCL air conditioner from BİM market on June 9, 2024. I scheduled an installation appointment through customer service, and they said the authorized service would call me that day. However, the service scheduled me for 20 days later. I called customer service again and requested installati...
We purchased two air conditioners and the service provided a scheduled day but didn't specify a time. Currently, we're stuck at home, unable to leave. When I call customer service, they say the installation isn't ready and they're waiting to hear from the technician. They promise to reschedule, but ...
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