I recently purchased a wall-mounted air conditioner from TCL via Trendyol. Upon its arrival, I promptly requested installation by calling **** 209 98 25. They directed me to Bakırköy service at **** 415 70 70 for installation. Initially scheduled for Friday, the installation was postponed to Monday due to the technician's illness. Despite having all the necessary preparations at my residence in Küçükçekmece, İstanbul, including an open space for the AC, exposed pipes, and electrical wiring, I was shocked when asked to pay ₺4,000 for concealed installation and welding. This fee is nearly one-third the cost of the air conditioner itself.
In conversations with TCL, I was assured that installation should be free, and no payment was necessary. However, after receiving no response, I was informed that I must pay ₺4,000 for unnecessary services. It's outrageous to be asked for such a fee when the installation site is fully prepared. This situation reeks of incompetence and disregard for the consumer. It's been three weeks, and my AC remains uninstalled. Imagine buying a product with promises of free installation, only to be hit with a ₺4,000 bill. I'm ready to escalate this matter to the Consumer Arbitration Board promptly.
I bought a TCL air conditioner, but I'm having trouble scheduling the installation through their service. I was told they would arrive on Monday, so I eagerly awaited their arrival, but they never arrived, and there was no communication. They had actually scheduled the appointment for a week later. ...
TCL Turkey's contracted technical services did not install the TCL brand air conditioner I purchased online. I informed TCL Türkiye customer service about my negative experience, but they did not provide me with a solution. They did not assist even though I stated how they could assist me, the impor...
I purchased a Bosch Climate 2000U CL2001U W35E air conditioner from Trendyol for ₺26,400. I bought this air conditioner for my home in central Elazığ and have been trying to get it installed for three days, trying to reach the service center. It took me a full six hours, and when I finally did, I wa...
I purchased an Arçelik air conditioner. Following the purchase, I contacted Arçelik customer service for the free installation service and provided details of my product. Assured of free installation by the customer service representative, I scheduled an appointment with the Arçelik service in the I...
I bought a TCL air conditioner from BİM market on June 9, 2024. I scheduled an installation appointment through customer service, and they said the authorized service would call me that day. However, the service scheduled me for 20 days later. I called customer service again and requested installati...
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