I bought a TCL air conditioner from BİM market on June 9, 2024. I scheduled an installation appointment through customer service, and they said the authorized service would call me that day. However, the service scheduled me for 20 days later. I called customer service again and requested installation by another service listed on their website, but they claimed the site was not updated and that they only work with a single service 60 km away in Mersin. I want this air conditioner installed immediately or to return it within the legal period and buy from a company that guarantees same-day installation. I don’t want to be inconvenienced despite paying for the product.
On June 21, 2024, my Beko ecological air conditioner malfunctioned, so I created a service request with customer service. They responded with a message stating, "Dear customer, your authorized service appointment is scheduled for Wednesday, July 24, 2024, from 09:00 to 11:00." I currently live in Di...
I bought a TCL air conditioner, but I'm having trouble scheduling the installation through their service. I was told they would arrive on Monday, so I eagerly awaited their arrival, but they never arrived, and there was no communication. They had actually scheduled the appointment for a week later. ...
TCL Turkey's contracted technical services did not install the TCL brand air conditioner I purchased online. I informed TCL Türkiye customer service about my negative experience, but they did not provide me with a solution. They did not assist even though I stated how they could assist me, the impor...
Today, Beko representatives called me regarding an air cooler I ordered on June 6, 2024, and said the order had to be canceled due to insufficient stock. I did not accept this and reiterated that I specifically wanted the product. I created an account on www.beko.com.tr, made the payment, and purcha...
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